Where is my order?
To find your tracking details. Please navigate to My Orders and select the order number you wish to track.Once your order has been dispatched, tracking information and courier will be available at the bottom of the page.
If your order has shipped and has not arrived within 3 days of despatch (UK) or 10 days (Europe) please contact us.
How much is delivery?
Standard UK Mainland, is FREE for online orders over £199.00 (before VAT)*
Delivery costs are calculated at checkout for other orders, starting at £7.99
*This excludes large and bulky items, where delivery starts at £19.99.
Europe / ROW
Delivery costs will be automatically calculated at checkout depending on the weight and size of your order.
Which couriers do you use?
You may track your order at one of the following websites, depending on which courier was used.
Most of the time this will be DPD unless your order was for oversized goods.
DPD Tracking https://track.dpd.co.uk/
Tuffnells Tracking https://www.tuffnells.co.uk/track-and-trace
DHL Tracking https://www.dhl.com/global-en/home/tracking.html
How long will my order take to arrive?
We ship orders Monday-Friday, no orders will be shipped on a weekend.
You will be given an indication of delivery timeframe at checkout, as this depends on your location and the courier used.
On average delivery time frames are:
UK Mainland: 1-3 Days
NI & ROI: 2-4 days
Europe: 3-5 Days
Rest of World: 7-14 Days
Customs Charges (Non UK Mainland)
If you order from us from outside the UK, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those.
We have no control over these charges and can't predict their amount. For further information please contact your local customs office before placing your order.